We design, create and manage engagement programmes; they’re proven to increase customer value for the world’s largest banks, insurers and telecommunications providers.
Our engagement programmes drive deeper connections with customers, giving them reasons to engage more, stay longer and generate more value for our clients. Long-lasting engagement and long-lasting value.
Every company wants – and actually needs – to become a part of their customers’ everyday lives in order to create true customer engagement.
This requires a full understanding of both the rational and emotional factors that can help build strong and long-lasting relationships and make customers want to engage more, stay longer and generate more value.
A new ground-breaking study from Affinion reveals what these factors are.